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Cash Ops Associate

Remote Global Post Series C

Short-staffing hurts healthcare workers, facilities, and patients. Fixing that is our mission.

As many as 90% of registered nurses have considered quitting the profession next year if critical workplace issues like short-staffing aren’t resolved, according to this study. This crisis touches us all, because we all need healthcare.

Clipboard Health exists to solve the problem of short-staffed facilities and to lift as many people up the socio-economic ladder as possible. To do this, we've created an efficient and transparent marketplace for healthcare facilities and healthcare professionals to fill shifts.

About Clipboard Health:

Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We have been named one of YC’s Top Companies for two years running, and have grown 25x across all key metrics in the last 18 months. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about the culture at Clipboard Health, take a look at our culture hub here.

About the Role:

The Cash Operations team under Billing Operations is responsible for matching payments from the Healthcare Facilities, managing credit & account receivable and analyzing processes that ensure invoices are paid promptly. A Cash Operations Specialist is responsible for reviewing all remittances from Healthcare Facilities and ensuring that all payments are matched to the appropriate invoices. Cash is the lifeline of any company. This is a very critical role to ensure that the cash flows for the company are smooth. We process high volumes of transactions and therefore one will be required to be proactive and willing to take initiative to ensure proper reporting within a limited time frame. The Specialist will need to collaborate with the Collections Team, Billing Disputes, Sales, Facility Onboarding and Customer Support to achieve the desired goals.

Main Responsibilities:

  • Open checks on a daily basis, ensure completeness, ascertain matching invoices and send them to the bank for depositing using Virtual Post Mail.
  • Perform cash application processes for payments received on a daily basis and record the payments on our billing system to ensure accurate data is provided to the Collections team.
  • Tally daily, weekly and monthly payment deposits for different payment methods and maintain a metric dashboard to assist in decision making.
  • Monitor critical invoices aging and recommend clients for suspension or probation.
  • Perform pre-invoicing checks to ensure accurate client invoicing.
  • Reduce and keep in check, the Unapplied Cash on a continuous basis
  • Address payment issues such as but not limited to double payments, and or other discrepancies
  • Reviewing cash received daily and confirming they are applied to invoices appropriately.
  • Reviewing facilities and invoices that are past due to be shared with third party collections agencies and act as the reporting and primary contact for all accounts endorsed to third party collections.
  • Advise on facility credit limits and credit insurance.
  • Review Healthcare Facilities Credit Limits and advise on where reviews are required
  • Support insurance cover for facility invoices and ensure that insurance claims are raised on time and new facilities are added to the insurance cover.
  • Advise on facility credit limits and credit insurance.
  • Work with the insurance to support any queries and support required
  • Work with the Collections team to ensure facilities with insurance covered are monitored for any significant changes that may adversely affect

Other Responsibilities:

  • Identify cash application issues and assist in problem resolution.
  • Identify areas of improvement and value efficiency drivers.
  • Support internal and external billing queries, cases, and other ad hoc requests.
  • Work with the Disputes team to ensure accurate and supported invoice lines.
  • Work with third party collections agencies to follow up on overdue payments endorsed to external collection agencies.
  • Work with Finance to ensure proper entries are made in our accounting system relating to invoices and payments.
  • Proactively improve processes by reporting issues and observations and by working with the product and engineering teams
  • Supporting Healthcare Facilities Account Receivables queries.
  • Supporting internal billing pre-invoicing queries and invoice corrections.

Requirements:

  • 2+ years of experience in accounting, finance, and/or Accounts Receivable experience
  • Experience working in cash application, billing and invoicing
  • Excellent organizational and time management skills
  • Proven track record of preparing data-driven business insights
  • Outstanding data analysis skills
  • Demonstrate attention to detail
  • Highly curious and ability to dive deep
  • Strong collaboration skills
  • Excellent oral and written communication skills, and must be comfortable engaging with business partners and leadership
  • Able to work in a very fast paced and continuously evolving environment, while maintaining timeliness of deliverables
  • Comfortable working remotely and delivering effectively with little to no supervision.
  • G-Suite (Google Docs, Google Slides and Google Sheets), Salesforce (preferred), Invoiced.com (preferred)