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Engineering Manager

Global Remote Post Series C

Lead an Engineering Team to ship a product that helps millions of healthcare professionals & patients.

Lead one or more engineering teams at a time
Mentor engineers of all experience levels
Guide architectural decisions to support efficient and reusable services, APIs, and complex web and mobile applications
All leaders at Clipboard Health are excellent individual contributors who continue to touch reality to guide their decisions
Hire and grow exceptional software engineers to enable autonomous feature teams
Be accountable for your team creating software features that are robust, reliable, and user-friendly
Improve the full software development lifecycle - problem definition, design, development, testing, demoing, and production use
Support live-site operations, on-call engineering, and lead incident response
Balance immediate business objectives against long-term architectural vision

Why Join Us?

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❤️ Critical mission to dramatically improve the lives of healthcare professionals and patients

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🚀 Extremely fast-growing, post Series C tech startup with classic two-sided network effects, revolutionizing the healthcare industry

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✊ Product-market fit, with substantial revenue

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🦄 Unicorn company evaluated at $1.3B with $90M in funding by the world’s best VCs

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🐝 Continuing to operate at seed-stage speed even as we scale

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🏆 Featured as one of YC’s Top Companies for 2 years running, and grown 25x across all key metrics in the last 18 months

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🌍 Global remote and async team (forever!)

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🌈 Diverse and inclusive company

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🕊️ Lots of autonomy! See a problem? Go ahead and fix it, you don’t need permission

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💸 Competitive salary with Post-Series C Unicorn Marketplaces

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🏝️ Unlimited Paid Holidays

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🍭 Many other perks

Our Mission

Short-staffing hurts healthcare workers, facilities and patients. Fixing that is our mission.

As many as 90% of registered nurses have considered quitting the profession next year if critical workplace issues like short-staffing aren’t resolved, according to this study. This crisis touches us all, because we all need healthcare.

Clipboard Health exists to solve the problem of short-staffed facilities and to lift as many people up the socio-economic ladder as possible. To do this, we've created an efficient and transparent marketplace for healthcare facilities and healthcare professionals to fill shifts.

Our Engineering Culture

Our mission is to maintain seed-stage speed as we grow, and to solve harder and harder problems.

We have a culture of removing roadblocks. Every engineering hire is chosen because we trust them enough to give them responsibility. We make sure that CBH team members empower each other by building a culture of helpfulness. If someone else’s input is needed to get unblocked, we make sure that happens same day.

Your First 90 Days

You are probably expecting a list of all the things you are likely going to do during your first 90 days at Clipboard Health.

Instead, we are presenting you with the feedback we would like to give you during your first 90 day review. To give you a bit more context, at Clipboard Health we are doing performance reviews every 3 months as one of the main foundations for your growth path.

We actually write those 90 day reviews even before we consider opening the role to create alignment within our teams.

  • What are the expectations?
  • Why are we opening this role?
  • How do we assess talent during the interview process?
  • And how are we going to measure if people are successful in their role?

Hopefully, this section will be giving you a lot of details on what is expected from you as you start your journey at Clipboard Health. We would love if you will managed to hit all those boxes. Many of them are going to be really challenging, but this is how we reach our really high standards here at Clipboard Health.

Your first 90 day review

Congratulations on earning a 3: solidly performed. Our expectations are high and 3’s are above our company wide average.

In the last 90 days, you have:

Led your team through quarterly planning by working with your Product Manager to stack-rank product investments by priority, estimating engineering effort required with your team to deliver them, and then planning execution ordering and personnel assignments. By the end of the quarter, your team delivered over 85% of the planned product investments you committed to.
Authored 3 technical design documents, translating the Product Briefs from your Product Manager into concrete technical designs - considering trade-offs for different implementation approaches, establishing milestones & timelines to deliver the project, and then completing peer review within your team and across other technical leaders in engineering.
Raised the quality of engineering output within your team by conducting 45 code reviews and 7 technical design document reviews, providing feedback on best patterns and practices to achieve better performance, scalability, reliability, and maintainability.
Improved engineering productivity (DORA) metrics within your team - you improved Cycle Time by 40% by coaching your team to create smaller, more-scoped Pull Requests, to be faster to pick-up them up for review, and faster to respond to and apply code review feedback. By enforcing that Pull Requests from your team use TypeScript and have thorough test coverage, you also reduced Change Failure Rate by 25%.
Stepped in directly to write code with your team, across 6 Pull Requests, when timelines were tight on a big release. You demonstrated that though coding isn’t a regular part of your day-to-day, when push comes to shove, you’re still one of the best IC engineers on the team.
Contributed to engineering wide hiring efforts by interviewing 6 engineers per week, conducting technical interviews focused on live coding exercises, behavioral interviews focused on candidates’ experiences in system design and solving tough technical challenges, as well as evaluating their alignment with our company values. You also developed 2 new coding exercises along with their grading rubrics for a new role that we opened.
Suggested and implemented a process change in the way we run our release process, leading to a 30min reduction per ticket in time to verify, saving more than 10 hours of verification time per release.
Provided regular written feedback for the 8 members of your team, 2x per month per person. In doing so, you identified and coached one IC engineer to step into a Lead role on the new team you spun up. With another engineer, you identified performance issues, and built a SMART plan to set clear expectations and a training program to quickly get them back on track.

Your Future Team

Currently, each Engineering Manager has around 10 reports on average.

Between the time you sign and the time you join Clipboard Health things will have changed quite a bit already, because we tend to move really fast all the time.

We are currently around 100 engineers in the engineering organization and just for the next quarter we are planning to grow by and additional 70 people.

So, we will only be able to tell you a couple of days before your joining date or even on the spot in which team you are going to lead. As mentioned before, things are moving very fast at here and we see many people switching teams and challenges on a regular basis.

So instead of telling you which team you are going to lead exactly, let us shed more light on how the product and engineering organization is set up.

We have 4 working groups:

Worker Group: Focused on solving problems for the nurses and healthcare professionals.
Workplace Group: Focused on solving problems for the healthcare facilities.
Marketplace Group: Focused on how we match healthcare facilities and nurses and their shifts.
Platform Group: Focused on our core services, setting up the DevOps and SRE function in the organization, but also all the internal tooling  enabling all the engineers at Clipboard Health to be more productive.

How the teams are structured:

Teams typically consist of 2 to 5 engineers and include a:

Tech lead: The guardian of technical excellence within the team, but they also own short-term deliverables such as the sprint deliverables and estimates.
Dedicated Product Manager: Represents the customer (even though you should get on the phone with customers very often), managing the tickets and helping the team prioritize, which features to work on.
Embedded QA Engineer: Helps drive quality within the team itself so that everyone owns the quality, taking  on manual and automation tests, mostly end to end testing.

Meet your Hiring Manager, Charles

image

Four years ago, I co-founded a start-up and from then until recently I worked there in the capacity of CTO and founder.

We had a rocky start (like a lot of startups!), but just in the last four or five months found product-market fit.

At the same time, we got a team in place that can execute by themselves, which freed me up to do more and look at new opportunities.”

Your Ideal Background

You like fast-moving startups, having worked at one or more before
You’ve managed fully remote teams, operating in multiple time zones
Familiar with modern open source technologies like: Next.js (Express.js/React), Tailwind UI, Flutter, PostgreSQL, MongoDB, Docker
Experienced in developing, monitoring, and maintaining web/microservices, REST APIs, mobile & web apps that interface with said APIs, on AWS (or similar)
You’re looking for a company that gives you both freedom and accountability. At Clipboard, you will be a doer and an owner

Compensation & Benefits

💡

❤️ Critical mission to dramatically improve the lives of healthcare professionals and patients

💡

🚀 Extremely fast-growing, post Series C tech startup with classic two-sided network effects, revolutionizing the healthcare industry

💡

✊ Product-market fit, with substantial revenue

💡

🦄 Unicorn company evaluated at $1.3B with $90M in funding by the world’s best VCs

💡

🐝 Continuing to operate at seed-stage speed even as we scale

💡

🏆 Featured as one of YC’s Top Companies for 2 years running, and grown 25x across all key metrics in the last 18 months

💡

🌍 Global remote and async team (forever!)

💡

🌈 Diverse and inclusive company

💡

🕊️ Lots of autonomy! See a problem? Go ahead and fix it, you don’t need permission

💡

💸 Competitive salary with Post-Series C Unicorn Marketplaces

💡

🏝️ Unlimited Paid Holidays

💡

🍭 Many other perks

Interview Process

1. Application Review

We’re seeking experienced and zealous Engineering Managers who have led engineering teams, building products that deliver uniquely tailored experiences for each user. We make technical decisions all the time, and we want to hear the fine-grained details of how you have done this.

This first step of the interview process is sharing in written form how you’ve built, managed and scaled a team.

2. Short take-home test (˜1h)

In engineering, we go directly to a short take-home test. We front-load this in the process because it’s often a make-or-break step, and we want to make the best use of your time before putting you through a series of interviews. This take-home test gives you a quick description of our product and architecture, and asks you to outline a QA strategy for it.

3. Team Interviews

Once the take-home test is cleared, we immediately put you in an interview with a few team members, then a hiring manager.

In those interviews you will:

  • Get hands-on during a live coding session (1st interview)
  • Have a follow-up discussion on the QA Strategy you submitted in your take home test (2nd interview)

In the Hiring Manager interview:

  • Dig deep into a technical problem you’ve encountered in the past, and how you’ve approached it
  • Talk about how you lead and manage teams, approach hiring, and build high performance culture for teams delivering high quality at unreasonable speed

Usually, we manage to get all of these interviews done in just a matter of days.

4. Leadership Interview

We set very high standards for all leaders at Clipboard Health. In this interview with Bo, our COO, you’ll discuss in details:

  • How you set standards for your team, and how your team should be measure by other stakeholders
  • What defines the best engineers in your teams
  • Talk about a time you had to manage an under performer
  • How you grow your team members into leaders
  • What your team depends on you to do as an engineering manager
  • How specifically do you assess whether other engineering manager candidates are good at this job

5. Offer

If everything looks good at that point, we make an offer as soon as we can - often same-day.

FAQ

What is your culture like?

The culture of a company comes down to what you reward.

At Clipboard Health, we reward speed, a focus on the customer, and the ability to write clearly. We reward curiosity, initiative and ownership. We reward honest, constructive criticism, and the ability to have hard conversations.

Can I work remote?

Yes, off course! In fact you have to 😃. We are

, don’t have an office and probably never be owning one.

What about the timezone offsets/working hours?

There’s no silver bullet answer, and it mostly comes down to which teams you will work with. We try to build teams that are co-located timezone wise, but expect everyone to have at least a few hours of overlap with the PST timezone for company meetings (even if we keep those minimal). Aside from this, you’re free to organize your time at your own will, as long as your online presence is predictable and people know how/when they can reach you.

Do you expect Engineering Managers to be hands on?

Yes, our standards for leaders at Clipboard is that all of them should be excellent individual contributors. Realistically, you will not spend more than 5-10% of your time doing IC work, but that 5-10% will matter.

How are teams structured at Clipboard?

We work in Engineering pods, composed by 2-6 engineers, at least one SDET and a Product Manager. Those Engineering Pods are attached to Product Groups, working on solving specific customer problems for workers, workplaces, or the marketplace itself.

How often do you release to production?

For our largest part of the codebase, we release to production twice a week. For our mobile apps, the updates are slightly less frequent to avoid “spamming updates”. Newer products/microservices have their own release schedule and often ship more than once a week.

Ready to fix Healthcare with us?

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