Customer Support Team

Hello! This is where we open-source our team culture to give you an inside look into how we work.

We are maintaining the Service Standard

When a customer needs support, the experience they have colors everything they think about the company that provides it. If customer support is helpful, quick, and solves their problem completely they will think better of everything you do. Quality help builds confidence.

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Our Mission

Maintaining the Service Standard

Maintaining that confidence is an important duty for us, not only because it makes us do better as a company but because if we provide less than the best it affects real health outcomes for real people. In pursuit of that goal, we are constantly aware of and improving the following metrics (and more!):

Satisfaction: Our results are only as good as the customer feels they are, and when they express a need for improvement, we take it seriously.

Consistency: Being great only most of the time is not enough. We build systems, training, and education into our process with the aim of being able to reproduce excellence with every customer contact.

Speed. Every moment a nurse waits for a resolution to an issue is a moment they can’t spend on patient care or themselves. We are always looking for ways to solve problems faster.

Improvement: Good enough is never good enough - we look for opportunities to improve. That means going to the customers and learning from their experiences, gathering hard quantitative data. It means spending time analyzing and thinking so we can learn where the biggest needs are and the best ways to address them.

Our Company Mission →

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How We Work

Welcome to the Customer Service team’s page! We serve our users by being available to help them with any issue 24 hours a day, 7 days a week, and 365 days a year.

Even the best product can fail a customer if there aren’t dependable, helpful, and knowledgeable people to guide them through any problems or processes that slow them down.

We work hard to provide that support in any way we can, whether by phone, chat, or email.

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Meet The Team

In these interviews, CBH team members share more about their experiences working at Clipboard Health, their lives outside work, and their craft. Keep an eye on this page! We’ll be adding more interviews with our talented, experienced crew.

Kelly Shermenti (Video Interview)

Customer Success Manager

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